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Servicing

Please Read Below

Click here to submit a fault report

Blank LCD (*64/*56 models pre 2006)

Battery for LCD display - SR44(w) (Duracell code is 357/303 you will see this on the Duracell packaging). Remove display with your fingers or blunt knife. Do not pull out too far as wires are attached. Remove black disk and replace battery. Replace display. Available from most high street electrical shops and stationers or visit http://www.tlc-direct.co.uk/Products/PBSR44.html

Filter/Filter Icon

The charcoal filter must be changed every 12 - 18 months.

If this is not done, the cabinet may not properly regulate the internal temperature due to limited air flow or develop mould.

*83/*59 model - to reset the filter replacement icon press and hold the (-) button until ECL is displayed.  Then press 'SET' once displaying either 'bL n' or 'LU'.  Press 'SET' again. Press the On/Off Power button (below 'set') until screen returns to temperature display.

Temperature Settings in a D283/183

The settings must be no more than 5 degrees different, i.e., 6 & 11 or 7 & 12, or 8 & 13. If the difference is too great the unit will run too cold andthis may not be reflected in the display.

Humidity Icon/Alarms in D283/D183

Wine storage requires a minimum of 50% humidity to preserve cork integrity during months or years of storage.  Should you be experiencing humidity alarms in your D*83 (2 temp) cabinet please ensure the following:

1. Ensure the humidity cylinder (Hygro++) is located on a shelf in the upper third of the cabinet. If you are experiencing problems and do not have Hygro++, please contact us by telephone or email.
2. Please ensure the temperature settings are 7 in the chiller and 13 in the main body.
3. Please ensure the bottles are evenly distributed throughout the cabinet, top to bottom. Please ensure the bottles stacked on the roof of the chiller unit do not touch the back wall above the chiller box.  You may need to layout your shelves differently to achieve this.

Hygro++ in situ on a sliding shelf.

Intermittent Flashing LED Lights

Only on units of a certain age. If you have the light settings to "lights ON only when door is open" there is a safety mechanism built into the cabinet to warn of fluctuating current. This is part of the power cut warning system. If the unit is sharing a spur or on a circuit with other appliances they can drain power for a moment and the cabinet thinks there may be a power cut. If you would like to remedy - change the setting to "lights OFF all the time" or "lights ON all the time". Leaving the lights on all the time is the most aesthetically pleasant. The lights are UV free and cold so it is fine to leave them on all the time. Light settings can be accessed by holding down the ( - ) button until ECL is displayed.  ( + ) changes the setting.

Power Consumption/Heat Emission:

A V283 large Classic cabinet consumes c. 130W when running = 0.9kWh/24hr = £25/year at current electricity rate, when set at 12ºC - 13ºC located in a 20ºC - 25ºC ambient. The heat emission is 160 thermal watts per cycle under the same conditions.

Excessive Condensation/Water

EuroCave cabinets collect moisture from the air we breath.
The walls of your unit are designed to be damp.
Water condenses onto cold surfaces.
If you are experiencing excessive condensation, please check the following:

1. Is the cabinet level?
2. Is the temperature set above 12 degrees?
3. Is the drainage channel clear?
4. Is the unit located in a recently plastered area?

Please dry your cabinet with a towel then ensure the cabinet is level, check the drainage channel is clear and set the storage area of your unit above 12. The ideal setting for a D model cabinet is 7 and 13.

Adjustment of Slipping/Sticking Sliding Shelves

The problem with sliding shelves slipping off the cabinet wall supports or sticking is easily resolved.

1. Remove the offending shelf from the cabinet (remove the bottles, pull the shelf out to its fullest extent, lift the front of the shelf to 30º from horizontal, lift the shelf clear).
2. Observe that the platform of the shelf is attached to its runners by 2.
   (Comfort/Classic range) or 3 (Compact range) small bolts on each side.
3. Loosen the bolts (do not fully undo because they will be difficult to replace)
4. Spread the runner as far from the platform as the small adjustment area permits; expect no more than 1 or 2 mm movement.
5. Tighten the bolts taking care to prevent the act of tightening drawing the runner back in toward the shelf platform

Replace shelf on the cabinet supports by slotting the wheels on shelf runner on to the wheels on the support and then sliding the shelf along the support.

Temperature

We recommend setting the dial/setting on your cabinet at 12ºC or above. If set too cold, during warm humid weather, you may experience excessive condensation. Fill the cabinet from the bottom up, do not leave the bottom half of the cabinet empty as you may see fluctuations on temperature display even though the bottle temperature remains constant.

Empty Cabinet

Do not leave your cabinet ON if it is empty. The cabinet is trying to constantly cool fresh warm air which it cannot do. Bottles are needed to trap the cold.

Test Button (*64/*56 models pre 2006)

This only need be pressed when consulting with us on a potential temperature problem.

Moving The Cabinet

If the cabinet is transported, it must be empty. It must be kept upright during transport. Do not lie it down. It must then be left to stand for 48 hours for the coolant to re-settle.

Setting up a Humidor

Please click here to download a detailed pdf file detailing how to set up your humidor.

Cellar Conditioner - Temperature in Cellar

Having fitted a cellar conditioner - should the temperature in the cellar not be low enough, or the unit is venting hot air constantly, please call us to discuss. 99% of the time, the reason is that the cellar has not been insulated to the specification required for the unit to work adequately. Each wall, floor AND celing MUST be insulated to our specification, with an R value greater than 2.66 U less than 0.35. Eg., 6ft of concrete all around, underground, is NOT sufficient. The cellar will still be affected by the ambient temperature (the weather and earth) outside the building.

Maintenance

Unplug the unit.
Undo the four screws (11) holding the front panel and remove it.

At least twice a year dust and clean the condenser (7) and inside the exchanger fins. You just need to use a brush or a vacuum cleaner.

If this guide hasn't assisted you to fix the problem with your EuroCave then click here to request an engineer call.