EuroCave return and Cancellation Policy

This policy sets out your right to cancel your Agreement for the purchase of goods from us, EuroCave Importers Ltd (“EuroCave UK”, “we” or “us”). 

1. Right To Cancel Under The Consumer Regulations

1.1 We have explained below how you can exercise your rights to cancel your Agreement with us under the Consumer Regulations.

1.2 You have a right to cancel the Agreement without giving any reason, whether or not the products are faulty, and the applicable time period in which you may exercise this right will start on the day you place your order and end 14 days after you have taken physical possession of the goods ("cancellation Period").

1.3 To exercise the right to cancel, you must inform us by way of a clear statement (for instance by email), which includes your name, email address, details of the order, order number (if applicable), address and telephone number. You can use the cancellation form attached at the bottom of this policy, but it is not compulsory and should only be used where you wish to cancel the Agreement because you have changed your mind.

1.4 To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the "Cancellation Period" has expired.

2. Effects Of Cancellation

2.1 If you cancel the Agreement, we will reimburse to you all payments received from you, including the costs of delivery with the exception of:

2.1.1 any additional costs arising if you choose an enhnced delivery option rather than the least expensive type of standard delivery offered by us and

2.1.2 our costs for installing any goods pursuant to the terms of the Agreement.

2.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

2.3 For the avoidance of doubt, you will be responsible for the costs of returning the goods to us or us collecting the goods from you (whichever is applicable) following cancellation.

2.4 We will make the reimbursement without undue delay and not later than:

2.4.1 14 days after the day we receive back from you any goods supplied, or

2.4.2 (if earlier), 14 days after the day you provide evidence that you have returned the goods, or

2.4.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the Agreement.

2.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

2.6 You agree to send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us that you wish to cancel. The deadline is met if you send back the goods before the period of 14 days expires.

2.7 You will have to bear the cost of shipping the goods to us.

2.8 You are only liable for any reduced value of the goods resulting from your handling of the goods if that handling goes further than is necessary in order for you to establish the nature, characteristics and functioning of the goods.

3. Where You Do Not Have a Right to Cancel

Where goods have a hygiene element then you will not be entitled to cancel the Agreement under the Consumer Regulations unless the goods are defective.

Your right is to cancel your entire order in the case of goods which are not faulty and we reserve the right to refuse partial cancellations or returns for goods which are not faulty.

We also reserve our right to refuse returns or cancellations of goods which include a hygiene element. For any goods which include a hygiene element, please contact our after-sales service team in the first instance on 020 7935 4679 (standard rate number) from Monday to Friday between the hours of 09:30am to 6pm. 

We may accept returns if the returned products are unused, intact, and ideally unopened in their original packaging in a condition which is suitable for resale. If the original packaging has been opened, we may need to arrange (at your cost) for the goods to be re-packaged in a condition which is suitable for resale, before they are returned to us.

In certain circumstances, you may not have the right to cancel the Agreement but we may still allow you to terminate the Agreement. In these cases, we will reimburse you for those goods paid for but not yet provided or for the returned goods (as the case may be) but we are permitted to deduct an amount form this as reasonable compensation for the costs we will reasonably incur as a result of you terminating the Agreement.  

4. Model Cancellation Form

You can use the following cancellation form:

To: EuroCave Importers ltd (trading as “EuroCave UK”) of 57 Chiltern Street, London, W1U 6ND, United Kingdom

Email address: info@eurocave.co.uk

Telephone: +44 (0)20 7935 4679

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the supply of the following service,

Ordered on [     ]/ received on [ ]:....................................................................................................

Order reference number for the goods:

......................................................................................................

Name of consumer(s):  

......................................................................................................

Address of consumer(s),:

......................................................................................................

Signed (you are only required to sign if returning by post):

...........................................................................